Returns & Refunds
At Bambuline, we strive to ensure you're completely satisfied with your purchase. If you'd like to make a return, we’re here to help with the following options:
No-Holes Guarantee
With normal use, you’re covered by our ‘No-Holes Guarantee.’ If your underwear develops holes within 6 months of purchase, we’ll send you a replacement for free.
Steps to follow:
- Email us at info@bambuline.com with your name, order number, and a photo of the damage.
- We’ll review your request within 2 business days.
- Upon approval, you’ll receive a replacement product at no cost.
Size Guarantee
Ordered the wrong size? No worries! Our ‘Size Guarantee’ ensures you can exchange your first order for free.
Details:
- The guarantee applies only to your first order and is valid for unworn and unwashed products.
- Contact us within 30 days of purchase, and we’ll arrange the exchange at no extra charge.
Returns
Not satisfied with your purchase? You can return your order within 14 days of receiving it.
How to proceed:
- Email us at info@bambuline.com with your order number and reason for return.
- We’ll send you a return form and instructions.
- The cost of return shipping is your responsibility.
Refunds
Once we receive the returned product in its original condition, we’ll process your refund within 1–4 business days.
If you have any questions or need assistance, feel free to contact us at info@bambuline.com. We’re happy to help!