Privacy Policy

This Privacy Policy describes how Bambuline ("we," "us," "our," or the "Site") collects, uses, and shares your personal information when you visit, use our services, or make a purchase on bambuline.com (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" refers to users of the Services, including customers, website visitors, or any other individuals whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site, and the "Last Updated" date will be revised accordingly. Where required by applicable laws, we will also notify you about significant changes.

How We Collect and Use Your Personal Information

To provide you with our Services, we collect personal information from various sources as outlined below. This information is used to communicate with you, deliver and improve the Services, comply with legal obligations, and protect the rights of our users, ourselves, or others.

Personal Information We Collect

The type of personal information we collect depends on how you interact with our Site and Services.

Information You Provide Directly:

Contact Information: Name, address, phone number, and email address.
Order Details: Billing address, shipping address, payment confirmation, and contact details.
Account Information: Username, password, and security details.
Customer Support: Any details you share when you contact us for assistance.

Certain features may require you to provide personal information. If you choose not to, these features may be unavailable.

Information We Collect Automatically:
We automatically collect certain data about how you use the Services, including:

Device information, browser type, IP address, and interactions with the Site.
Cookies, pixels, and similar technologies to enhance your experience and for analytics.

Information We Obtain from Third Parties:
We may also collect personal information from third parties, such as:

Payment Processors: Details like credit card or account information to process payments securely.
Technology Providers: Services like Shopify, which hosts our platform.

Any third-party information we collect will be handled per this Privacy Policy.

How We Use Your Personal Information

To Provide Products and Services: To process payments, deliver your orders, facilitate returns and exchanges, and improve your experience.
Marketing and Advertising: To send promotional offers via email or SMS and personalise ads.
Fraud Prevention and Security: To detect and prevent fraudulent or illegal activities.
Customer Support and Service Improvement: To respond to your inquiries and enhance the Services.

Cookies

We use cookies to remember your preferences, improve the Site, and personalise your experience. For more details about cookies and how Shopify uses them, visit Shopify's Cookie Policy.

You can manage cookie settings in your browser, but disabling cookies may impact your experience with the Services.

Sharing Your Personal Information

We may share your personal information in the following circumstances:

With Service Providers: For functions like payment processing, order fulfilment, and customer support.
With Business Partners: To improve your shopping experience and show relevant ads.
As Required by Law: To comply with legal obligations or respond to lawful requests.
In Business Transactions: In the event of a merger or business transfer.

We do not sell your personal information.

Security and Retention

We take reasonable measures to protect your personal information but cannot guarantee absolute security. Retention periods depend on legal obligations, service needs, and dispute resolutions.

Your Rights

Depending on your location, you may have rights under applicable data protection laws, including:

Access: Request details about your personal data.
Correction: Correct inaccurate information.
Deletion: Request deletion of your data.
Withdrawal of Consent: Withdraw consent for specific data processing.

You can exercise these rights by contacting us at the details below.

Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect their data.

International Data Transfers

Your personal information may be transferred and stored outside Australia. We rely on legal mechanisms, such as standard contractual clauses, to ensure data protection for international transfers.

Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@bambuline.com
Mailing Address: RM 9B, 9/F, Cheong Tai Commercial Building, 66 Wing Lok Street, Sheung Wan, HK

We are committed to protecting your privacy and handling your personal information responsibly.

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