FAQs
Frequently Asked Questions
Got a Question or Feedback? Check out our Frequently Asked Questions first – chances are, your question is already answered there. Still need help? No worries! You can easily reach out to us via our contact form. We’re here and ready to assist you.
My Order Hasn’t Arrived, What Should I Do?
Sometimes deliveries can take longer than expected. If this happens, we recommend keeping an eye on your track & trace page for updates. If your package still hasn’t arrived after 2–3 business days, feel free to reach out to us. We’re happy to help!
Can I Change My Delivery Time?
It fits in your letterbox, no need to wait at home! Your order is designed to fit perfectly in your letterbox, ensuring a hassle-free delivery.
Can I Return My Order?
Yes, you can! For hygiene reasons, we only accept returns of unworn and unwashed underwear in their original packaging. If you’d like to process a return, visit our returns page or get in touch with us for assistance.
We’re ready to assist you!
How Can We Help You?
We’ll Get Back to You ASAP! We aim to respond to your message within 24 hours on business days.